All about Technology and Troubleshooting

iTunes could not connect to this iPhone error 0xe800000A [5 Fixes]

iTunes an audio playback program developed by Apple Inc makes the way easier for an iOS user to do anything from listing songs to recovering your device. It has all the capabilities, lets you play, manage, organize and import music, as well as buy content from the iTunes Store. But sometimes while connecting iPhone with a windows computer you might prompt error message, iPhone won’t connect to iTunes or the error could different “iTunes could not connect to this iPhone. an unknown error occurred 0xe80000a”.

Few windows 10 users report iTunes could not connect to this iPhone you don’t have permission while connecting iPhone on Windows 10 PC.

What is meant by iTunes error 0xE0000A?

iTunes error 0xe80000a or iTunes error 0xe8000084 are both reporting a warning that iTunes could not connect to this iPhone or iPad. For eg., When you try to update your iPhone 11 to the latest iOS 14 with iTunes, suddenly you meet an instant files deletion or new files appearing or also experience the drop of internet connection speed, then an “unknown error occurred (0xe800008a)” will pop up as you see.

What are the causes of iTunes 0xE0000A error?

This type of error can be occurred by many reasons some are as follows;

  • Your iTunes version could be outdated so your iPhone or iPad becomes incompatible with it.
  • A damaged USB cable or port, that makes it difficult for iTunes to recognize your device.
  • Poor network between your iPhone or iPad and iTunes.
  • Conflicts between processes running in your system background.
  • Incorrect download of iTunes or incomplete component files

There are various reasons for this iTunes error 0xe80000a as seen above these are the same reasons if your iPhone can’t connect to iTunes or cannot connect to the iTunes store! But don’t worry iTunes related problems can be easily fixed. So If you are also struggling with similar problems here we have listed different troubleshooting tips that you can try to instantly fix the unknown connectivity error on your iPhone and Windows computer.

iPhone won’t connect to iTunes

Here how to fix iTunes error 0xe80000a or iPhone won’t connect to iTunes error.

Before apply any solutions make sure that your iOS or iPadOS device is unlocked and on the Home screen.

Update Your Windows, iOS, and iTunes to the Latest Version

The best way to start fixing this error is to update your software. Because sometimes these types of error come from software or hardware incompatibility. And installing the latest update on your iPhone and windows pc can really get you out of this situation. However, make sure iTunes software on your windows pc is updated.

Check that you have the latest software on your Mac or Windows PC and  latest version iTunes installed

How to Update Your Windows Version?

Firstly you can start updating your Windows PC.

  1. Select the Start menu, then select Settings > Update & security > Windows Update.
  2. Next, select Check for updates.
  3. Then install any updates if available.

How to Update Your iTunes?

Next, update the iTunes app in your Windows PC.

  1. Open Microsoft store on your computer,
  2. Click the three-dot icon to the upper-right corner of the Microsoft Store then click Downloads and Updates.
  3. If there’s an update for iTunes listed, click the Update icon next to the listing.

How to Update Your iOS Version?

Next, you can update your iPhone or iPad device.

  1. Open the Settings app on your iPhone.
  2. Next, select General, and then Software Update.
  3. Then click the Download and Install button if any update is available.

Reset iTunes app in Windows 10

If you have installed the iTunes app from the Microsoft store, you can also reset the app to their default settings to fix the iTunes error 0xe80000a. Here is how to do that.

  • Open settings app using the keyboard shortcut Windows + I.
  • choose Apps menu then Apps and features.
  • Search for iTunes and tap on advanced options.
  • Choose the Reset option to reset the iTunes app to the default settings.

This might help you to solve the iPhone won’t connect to iTunes error.

Disable Antivirus and Security Softwares

Maybe sometimes the third-party antivirus or Security software can cause the connectivity issue between your iPhone and iTunes software. To check that, you can temporarily disable or uninstall the third-party antivirus and security software in your Windows PC.  Once you’ve done that, restart the connection from your computer to your iPhone or iPad by unplugging and replugging the cable. Then you can check if the problem still exists, if so then we can move forward with more troubleshooting solutions.

Uninstall/Reinstall iTunes and Related Components

As the reasons we have discussed above, one of the main causes is that incorrect download causing iTunes lack of some component files. In this case, you can totally uninstall iTunes then re-download again.

For Window 10 User

You can manually uninstall the main components files of iTunes, here we will list each component to you and explain how you can remove them.

The components files you need to remove:

  • Apple Application Support
  • Apple Mobile Device Support
  • Apple Software Update
  • Bonjour
  • Apple Application Support 32-bit
  • Apple Application Support 64-bit

Click on Start > Settings > Apps & features, locate iTunes and remove it. In addition, click on the above features and uninstall them as well.

Afterward, restart your Windows 10 computer, download and install a fresh copy of iTunes App From Microsoft Store.

For Mac User:

  • Right-click the file in the Applications folder and click Get Info
  • Click the padlock icon and enter your Admin Password
  • Expand Sharing & Permissions and set “everyone” to Read & Write
  • Drag the desktop iTunes icon to the trash
  • Type Activity Monitor into Spotlight and launch the app
  • Find iTunes Helper and remove it
  • Navigate to Library > Preferences and remove files with “” at the beginning

And by reinstalling it check if the error is solved or not!

Restart Apple Mobile Device Services

This is another effective solution, very helpful in device plugging and unplugging related problems. This solution can probably help you to fix iTunes error 0xe80000a Windows 10 computer. for that purpose,

  • Press Windows + R Key, type services.msc and click the ok button.
  • Scroll down and search for AppleChargerSrv
  • Now Right Click Apple Mobile Devices Service and tap on Properties.
  • Check if this service is automatic or manual. If the service is manual then change it to Automatic and click on Start.
  • After that, tap on ok to save it.

Manually Fix iTunes Error 0xe8000084 on Windows

If the above troubleshooting solutions are not working or not giving any results you may try a manual method to fix the error with the help of your pc(windows). here’s how you can solve the error 0xe8000084.

  1. Connect your Apple device to the PC and quit iTunes.
  2. Press “Alt + Ctrl + Del” keys on your keyboard at the same time and choose Task Manager.
  3. Once Task Manager is open, sort the processes by Image Name and kill every process that starts with “Apple”.
  4. In order to kill a process, simply right click on the process and select “End Process” or “End Task”.

Make sure to end the “AppleMobileDeviceHelper.exe” process in order to complete this step.

Open the Run command by pressing “Win + R” keys on your keyboard at the same time. When the Run command appears, Copy and Paste the following command in the text box.

  • If your operating system is 32-bit, copy and paste this command: “%ProgramFiles%\Common Files\Apple\Mobile Device Support\AppleMobileDeviceHelper.exe”.
  • If you are using a 64-bit operating system, copy and paste this command: “%ProgramFiles(x86)%\Common Files\Apple\Mobile Device Support\AppleMobileDeviceHelper.exe

Open iTunes once this is done to check if the error has been fixed.

Reset Location and Privacy Settings

Sometimes location and privacy settings are corrupted on Apple iPhone or iPad. So this is another reason for the iTunes 0xE80000A error to show up. These types of settings on Apple iOS Operating Software carry the trust permissions that were given to your iPhone or iPad when the first time you linked it to your PC. To fix the issue, you need to reset them. For resetting location and privacy settings follow these steps.

On your, iPhone open the Settings App, now touch on general Menu and next tap on Reset Menu.

On the next screen, tap on Location & Privacy. After that, you will get Reset confirmation. Tap on that and complete the process.

Now you have successfully completed the location and privacy settings reset. then you can try to connect your iPhone to your Windows PC and launch iTunes and then click on trust on the prompt pop up screen on your iPhone when prompted

Here some additional solutions explained on this video to fix iTunes could not connect to this iPhone. an unknown error occurred 0xe80000a on windows 10.

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